General FAQ’s

1. How do I place an order?

Either fill out the Enquiry Form with your order, email your order to sales@tlproductions.co.uk or call us on 01945 772490.

2. What Payment Methods do we accept?

BACS, the details will be on the invoice

Debit or credit card payment over the telephone – we do not store card details

Post a cheque to TL Productions Ltd, Unit 2 Norman Business Park, Thorby Avenue, March, Cambs PE15 0AR

3. Delivery

Delivery on printed/embroidered garments up to 7 – 12 working days from artwork approval.

Delivery on badges 2 – 4 weeks depending on type of badge

Stationery – 5 working days

4. How much does delivery cost?

Standard charge APC – 1 kg – 5kg Bag @ £4.95 -  Parcel  @ £7.95

5. What format do you need the artwork in?

As with most printing, the final quality of the print will be determined by the quality of the original image supplied to us. Our preferred formats are vector files and high-resolution JPG, PDF, TIFF, CDR, Illustrator EPS, PSD with all text converted to outlines minimum dpi 300.

We will advise you prior to printing if we feel the quality of your image/artwork is not of a suitable quality.

6. Can I get a garment sample?

If you need garment samples prior to ordering, you are able to purchase a garment, if you want to return the sample, we charge a 15% handling fee.

7. Are garment sizes consistant?

There is no standard size as all manufacturers are slightly different, check sizing on the individual products, we can get a more detailed size guide from the manufacturers if required.

8. How should I was garments?

We would recommend that screen print and digitally printed transfers are washed at 30 degrees and the garment turned inside out. Any print to be ironed from the inside of the garment. Do not tumble dry.

Embroidered garments can be washed as advised on the clothing label

9. What is your returns policy?

If you do have a complaint, please contact us immediately within 3 days of receipt of goods, with details of faults. As we provide personalised goods, we cannot accept a return, unless it is faulty or we have made a mistake.

If there is a fault with the embroidery/print/or manufacturing of the garment/item we will rerun your order free of charge.