Terms & Conditions

TL Productions Ltd accepts business on the following terms and conditions, the placing of an order signifies full acceptance of these terms and conditions by the buyer.

  1. Payment Terms
    Unless account facilities have previously been established the customer will be required to pay for goods prior to TL Productions Ltd commencing any work on any order.  Where account facilities have been agreed, payment is due by the 30th of the month following the month of invoice.
  2. Non Payment of Goods
    If payment is not received by the due date, any further deliveries will be suspended until payment is made in full.  Interest may be charged at 2% per month on overdue accounts.  Any such accounts still over due after a period of 3 months from the invoice date will be referred to a Debt Collection Agency, and will attract a £25.00 administration charge.  We reserve the right to levy a charge for cheques returned to us by our bank where there have been insufficient funds to settle the outstanding debt.
  3. Prices
    The price payable is the price ruling at date of dispatch unless fixed prices have been expressly agreed.  Whilst every effort is made to maintain prices and specifications as listed, we reserve the right to make alterations at any time without prior notice unless stated otherwise.  All quotations are given subject to sight of artwork.  We reserve the right to amend quotations on or at any time after receipt of artwork.  Price breaks serve as a guide and quantities between these breaks may be ordered but will be charged at the rate of the previous price break.  All prices exclusive of VAT.
  4. Delivery
    Whilst we will make every effort to adhere to agreed delivery dates, No liability is accepted for any loss arising from delay or error in the delivery of goods.
  5. Ownership
    Goods remain the property of TL Productions Ltd until paid in full, although risk shall pass to the buyer upon receipt of goods.
  6. Loss or Damage
    Loss or damage in transit must be notified to the carrier and to TL Productions Ltd within 24 hours of receipt of goods and in writing within 3 working days.
  7. Origination
    All tools, artwork and origination will remain our property unless supplied or purchased in full by the customer.  Unless otherwise requested in writing, we reserve the right to dispose of all tools, artwork and origination which has not been used for a period of one year without further notice and at our discretion.
  8. Goods
    Whilst every effort will be made to supply your order correctly due to the printing processes TL Productions Ltd reserve the right to supply goods at a maximum rate of + or – 10% of your order and to invoice accordingly.  Goods specially manufactured and correctly supplied cannot be returned.  Goods correctly supplied from stock may attract a handling charge if returned.
  9. Responsibility
    It is the buyer’s responsibility to establish the fitness of goods and material for the purpose for which they are purchased. Where work is defective for any reason, our liability will be restricted to rectifying such defect or replacing the work or crediting the price of any defective goods.  We shall be under no liability for defective goods unless we receive a written claim within 30 days of the goods being delivered to the customer and return of the goods.
  10. Liability
    We shall not be required to supply any goods incorporating any printed matter which in our opinion is or may be of an illegal or libellous nature.  We shall be indemnified by the customer in respect of any claim and expense arising out of any illegal or libellous matter printed for the customer or any infringement of copyright or patent or similar right resulting from or implied.  This indemnity will extend to any amounts paid for legal advice in settlement of any claim.
  11. Garments
    Sizes, measurements and descriptions of garments are for guidance only and TL Productions Ltd cannot guarantee absolute consistency of size, material, proportion, colour or shade. TL Productions Ltd will accept no responsibility for such variations.  All garments supplied should be washed or cleaned strictly in accordance with the washing instructions provided on the garment label if undecorated.  If decorated do not tumble dry or wash above 40 degrees. Garments should be checked upon receipt.
  12. Pantone Colours
    We do not use Pantone matching system inks; therefore we cannot guarantee an exact match to your Pantone number but will match all Pantone numbers as close as possible.
  13. Customers own supplied garments
    All customers own supplied garments are decorated at the customer's own risk. TL Productions Ltd reserve the right to refuse to attempt to decorate any customer supplied garments if we deem such a garment to have a high risk of accident. We shall accept no liability whatsoever for imperfect work caused by defects in or unsuitability of material supplied or specified.
  14. Data Protection
    We are committed to protecting your privacy and maintaining the security of any personal information received from you.  We strictly adhere to the requirements of the data protection legislation in the UK.